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How ITIL 4 is mobilising and re-pivoting organisations globally

Presented By KATRINA MACDERMID
10 Nov 2021 11:30 AM
ONLINE
Click here to Register

How ITIL 4 is mobilising and re-pivoting organisations globally

Why attend this webinar?

ITIL® started as a structured approach for an IT organisation, but was soon perceived as stifling creativity and innovation due to its one-size-fits-all approach. With the release of ITIL 4, the framework has evolved significantly. It enhances flexibility and places an emphasis on value creation and shows the evolution of IT service management that was developed to meet the changing technology (and people) landscape. Our webinar guest speaker, ITIL trainer and advocate Katrina Macdermid, will discuss how the ITIL 4 framework is crucial for designing an ideal human experience that aligns with the IT services needs of business. You'll also hear Katrina's passion for human-centered design.

Join our webinar to know ITIL 4's fundamental role in enabling innovation and helping organisations realise its value.


Be a part of this webinar and learn how to:

● Understand how ITIL 4 focuses on IT professionals supporting humans over technology.

● Learn how to implement value creation, not processes.

● Understand how ITIL 4 is a humanistic approach to IT service management.

● Learn to design IT service management practices that support value streams.

● Discover how ITIL 4, the new and flexible operating model, addresses slow IT delivery by enabling the speed to value and the speed to market in a collaborative and holistic way.

Register Now >

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